HROB 2090 Lecture Notes - Lecture 15: Role Conflict, Job Performance, W. M. Keck Observatory

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2090
• Professor: Thomas Sasso

Document Summary

As a result of social influence, people often feel or act differently from how they would as independent operators. This is because in many social settings, and especially in groups, people are highly dependent on others. This dependence sets the stage for influence to occur. Two kinds of dependence are information dependence and effect dependence. Reliance on others for information about how to think, feel, and act. Information dependence gives others the opportunity to influence our thoughts, feelings, and actions via the signals they send to us. This process is explained by social information processing theory. Organizational members use information from others to interpret events and develop expectations about appropriate and acceptable attitudes and behaviours. The effects of social information can be very strong, often exerting as much or more influence over others as objective reality. Individual behaviour is influenced and shaped by others. Reliance on others due to their capacity to provide rewards and punishment.