HROB 2100 Lecture Notes - Lecture 5: Communication Apprehension, Pearson Education, The Sender

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2100
• Professor: Rhonda Gordon

Document Summary

Traditionally follow the authority chain within the organization. Transmit messages related to the professional activities of: formal channels members. Personal or social messages which are spontaneous and emerge as a response to individual choices. Communication terms: encoding, decoding, message, channel, noise, feedback. Communication barriers that distort the clarity of the message. Checks how successful we have been in transferring our. Has an understanding been achieved? messages as originally intended. The medium through which a message travels. Undue tension and anxiety about oral communication, written: communication apprehension communication, or both, channels differ in their capacity to convey information, rich channels have the ability to: Barriers to effective communication: filtering favourably by the receiver, selective perception. The sender manipulates information so that it will be seen more. The receiver selectively sees and hears based on their needs, motivations, experience, background, and other personal characteristics.