HROB 2100 Lecture 16: Lecture 16 - OB Chapter 9

26 views4 pages

Document Summary

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. Supports the goals of the group and improves its performance. Relates to the content and goals of the work. The degree to which one party attempts to satisfy the other party"s concerns. The degree to which one party attempts to satisfy his or her own concerns. Trying to reach an agreement that satisfies both one"s own and the other party"s aspirations as much as possible. Ignoring or minimizing the importance of the issues creating the conflict. Accepting and incorporating the will of the other party. Balancing concern for oneself with concern for the other party in order to reach a solution. Three desired outcomes of conflict: agreement: equitable and fair agreements are the best outcomes, stronger relationships: when conflict is resolved positively, this can lead to better relationships and greater trust.

Get access

Grade+20% off
$8 USD/m$10 USD/m
Billed $96 USD annually
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
40 Verified Answers
Class+
$8 USD/m
Billed $96 USD annually
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
30 Verified Answers

Related Documents

Related Questions