HROB 3100 Lecture Notes - Lecture 4: Interpersonal Communication, Transmission Medium, Alternative 3

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 3100
• Professor: Jamie Gruman

Document Summary

Chapter 4 building relaionships by communicaing supporively. Transmission medium (channel) decoding feedback sender/encoding repeat. Media richness: capacity for medium to process equivocality. Persuasion approach: aida: get peoples atenion; culivate credibility, get interest from the audience, create desire via (protecion, relief, acquisiion, or prevenion, acion explain how to take acion. Our feelings are translated into: judgements, atribuions, characterizaions, problem-solving. Are key to creaing posiive energy in people"s lives. Posiive relaionships help people: perform beter in tasks at work, learn more efecively, increased informaion exchange, paricipaion and commitment, widened process capability, increased quality of decision making. Building posiive relaionships with people unlike us is when it becomes diicult to do so. The ability to communicate is a key in developing the skill of building posiive relaionships. Due to the increase in social media and technological forms of communicaion a decline in the competency in interpersonal communicaion has been found. Widely and thoroughly done research on communicaion.