HTM 3120 Lecture Notes - Lecture 9: Pdca, Bar Chart, Six Sigma

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 3120
• Professor: Mark Holmes

Document Summary

Week 6 part 1: process improvement, quality improvement programs, benchmarking. Selection of problems and causes are brainstormed and, using data, agreement is reached on the root causes. An action plan that includes a workable solution is developed, and measures of success and targets are agreed upon. Implement the solution, even if on a trial basis. Review and evaluate the results of the change. Check that the solution is having the intended effect and note any unforeseen consequences. Reflect and act on learning from the experience. If successful, the process changes are standardized and communicated to all involved workers with training. Understand the facts this is the inductive problem solving part. Watch, observe and measure the problem with data, first. Contain the problem as there"s a problem happening right now, this next step is to ensure the problem doesn"t get any bigger. If it"s a process problem, the main aim is to ensure it never reaches the customer.