HROB 2090 Lecture Notes - Lecture 3: Illusory Superiority, Performance Appraisal, Interpersonal Communication

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2090
• Professor: Bahramirad

Document Summary

Attribution the process by which causes or motives are assigned to explain people"s behaviour. There are three sources of information we rely on to make an attribution: Consensus: we examine whether other employees have similarly screwed up presentations to clients. If there is high consensus, then this would lead us to believe that joe"s behavior was externally determined. Everyone screws these things up, therefore, maybe the employer needs to commit some resources to training people how to give good presentations. However, if there is low consensus, that is, no one else screws these things up, then we would infer that joe"s poor delivery was his own fault and he alone is to be blamed. Consistency: we would also look to determine whether joe has previously screwed up important business presentations. If joe consistently performs poorly in these presentations, then we would make an internal attribution.