HROB 2100 Lecture Notes - Lecture 1: Glass Ceiling, Emotional Labor, Extraversion And Introversion

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 2100
• Professor: Tom Medcof

Document Summary

Party effect- when multiple conversations are happening and someone says your name and you hear that: you"ve been train since birth to hear that name) ex. Categorical thinking - unconscious process of organizating people and things, group things in a way we are familiar to make sense of what is going on. Mental models - broad wold views or theories in use, Supervisors behaviour affects employee -> employees behaviour matches expectations. If you think some one does a really good job, you only see when they do a good job. You reinforce what you think about a person, we like to be right. Internal - perception that persons behaviour is due to motivation/ ability rather than situation or fate. External - perception that behaviour is due to situation or fate rather than the person. 2 consensus - do most people do it as well.