MCS 2020 Lecture Notes - Lecture 3: Bargaining Power, Value Chain
20 Apr 2018
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Document Summary
Cctis: canadian coalition for tomorrow"s ict skills. Sfia: skills framework for the information age. Efficiency: accomplished more quickly or with less resources and facilities. Effectiveness: doing the right things , something new, innovation that the customer wants for example. Value chain: network of activities that improve effectiveness of a good or service (rubber, transformed into tire, brought to a store near customer, technician installs it = creates value) Backward integration: e. g. coffee shop that decides to grow its own coffee (also said as moving upstream) Forward: e. g. mining company that decides to polish cut raw diamond to sell it. Margin: price customer is willing to pay - cost of the product. Primary activities: activities which adds value directly to the product (e. g. refining salt) Sustaining technologies: changes in tech that maintain the rate of improvement in customer value. Disruptive technologies: introduce a new package of new attributes to accepted mainstream products.
