MCS 2020 Lecture Notes - Lecture 10: Offshoring, Itil, White Supremacy

• School: University of Guelph
• Department: Marketing and Consumer Studies
• Course: MCS 2020
• Professor: Jeffrey O' Leary

Document Summary

It projects: include installation of new email app, a crm system, or an enterprise resource planning (erp) Information technology project management (itpm): collection of techniques and methods that project managers use to plan, coordinate and complete it projects. - include pert (program evaluation review technique), gantt charts, risk management, communication planning, high-tech team development. 5 steps systems development life cycle: initiating, planning, executing, controlling and monitoring, closing. 9 project knowledge areas: integration management, scope management, time management, cost management, quality management, human resources management, communications management, risk management, procurement management. Vs projects: bringing it up to date, new technology, high cost high profile, changing production systems. Production systems need to have: reliability, accountability, predictability, stability, and security. Information technology infrastructure library: well-organized collection of books that provide a framework. Business planning process: system definition, requirements analysis, component design, implementation, system maintenance. Phase 1: system definition system feasibility: cost, schedule, technical, organizational.