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University of Guelph
Political Science
POLS 2250
Tim Mau

New Public Management in Canada March 4, 2013  1970s – Canada shared similar economic imperatives of UK and New Zealand o Growth of power-war welfare state led to annual deficits & massive  1979 – conservative pm (Joe Clark) – similar rhetoric to Thatcher o Suffered a no-confidence vote on his first budget and was forced out of office  1980 – Trudeau returns to power – no interest in NPM  1984 – Brian Mulroney o Very vocal about government waste and inefficiency o Limited adoption of NPM reforms  Reduction in number of public servants  Privatization (CN & Petro Canada)  Increased managerial authority & accountability (IMAA) o Launched a full out assault on bureaucracy here in Canada o Said that “a minister will run his department and any deputy minister who doesn‟t understand that will have a career noted with brevity”  Ministerial task force on program review (Nielson Task Force)  Review, assess and reduce government expenditures  Introduce private sector business practices  Government should contract out for services  Modest savings through elimination of minor programs  Public Service 2000 (PS 2000)  Effort to renew the public service (1989)  People as the greatest asset  Forster consultative, client-oriented culture  Delegation/Empowerment  Chretien Government o Strategic implementation of NPM-type reforms  Program Review (1994)  Deficit reduction goal  Cuts to public service (17.4%)  Widespread cuts to government departments  6 tests: public interest (does the public need/want this?), role of government (is the program delivering a service that‟s legal and necessary); federalism (federal system of government with responsibilities and powers that are shared); partnership (should the state be offering the service or is there a way to partner with the private or non-private sector); efficiency (can the program be redesigned to make it more efficient); affordability (may be a responsibility or serving a public interest but can the government afford it?)  Efforts to improve client satisfaction with government services (ie: quality service initiative, 1995)  La Releve (1998)  „Relief and Reawakening‟  Leadership, action, renewal, energy, learning, expertise, values, experience Alternative Service Delivery March 6, 2013  ASD – “a creative and dynamic process of public sector restructuring that improves the delivery of services to clients by sharing governance functions with individuals, community groups and other entities” (Zussman) o Restructuring – changing the governments o Improve service delivery o Shared governance – individuals, groups  Shift to governance  Rooted in NPM paradigm o Stresses the need for innovation, flexibility and delivery of those services o Would rely on traditional forms of delivery – crown corporation, government department or regulatory agency o „Steer‟ rather than „row‟ o Need for innovation, flexibility and superior service delivery  Attractive because of perceived cost reductions  New skill set of public servants required o If public servants are now working in concert with private sector partners – skill sets are newly required o Public servants are trying to provide a public service – private sector trying to create revenue – combination of the two  Many variants of ASD, but all possess common characteristics o Desire for cost efficiency o Flexible financial and human resource management o Accountability frameworks  Governments hate taking the risk and usually end up giving away most of the rewards o Service/performance standards o Evaluation  Can occur within government or in partnership with private and voluntary sector Within Government  Better co-operation between departments – government departments coordinating efforts (horizontal management) o Ultimately trying to breakdown traditional styles of government departments – tend to work within specific boundaries  Co-Location – multiple offices located in same building or suite o Have multiple departments in same building, makes it easier for citizens/consumers to conduct their business  Single Window – seamless service delivery across departments and levels of government (ie: Service Canada) o Call/contact one number or person and have access to all the information that you need  Use of New Technologies – computer and information technology (ie: internet presence; e-filing; kiosks) Special Operating Agencies (SOAs)  Innovation that was attempted in a variety of departments; departments that were commercially oriented and decided to
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