POLS 2250 Lecture Notes - Peter Drucker, Total Quality Management, Strategic Planning
19 Mar 2013
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Document Summary
School was criticized from both sides: production conscious managers, employee (too employeed centred) Evolved into participatory management: real opportunity into decision-making process for employees. Peter drucker: key contributor, hierarchy and specialization-problematic, communication and decentralized decision-making, key benefits, criticisms. Poorer decision at the end of the day. If we give public servants more decision-making how do we make sure someone is still being held accountable for their decisions. Bring people, structures and technology into harmony: plan and direct change and not simply fall victim to incremental or radical evolution. Pin point specific problem area and steps needed to be taken: education, evaluation. Evolved in the 1980s and early 1990s. Emphasis on quality get it right the first time . Daniel katz and robert kahn concept of the open system [vs. closed system] Focus is on the external environment of the organization. System an organized collection of parts united by prescribed interactions and designed for the accomplishment of specific goals .
