POLS 2250 Lecture Notes - Lecture 6: New Public Management, E-Government, Marketization

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Originated as a product of the neo-conservative agenda of margaret thatcher in the uk (1979) Global reform movement - scandinavian countries, new zealand, australia, canada, us - even. Economic crisis & need to reduce government spending ii. Lack of confidence in politicians and public demand for better and more cost-effective service iii. Political/ideological (typically equated to right-wing government less favourable of large bureaucracy) Managerialism: focus on "bottom line" & provision of quality services. Shrink sizes of government - opinion that good government is less government. Marketization: use market to eliminate pathologies of bureaucracy (ex. privatization, non- governmental partners for service delivery) Service orientation: citizens viewed as customers/clients; e-government (kiosks); co-location of services (one building, multiple services either physically or that one public servant can do multiple tasks for multiple departments) Decentralization: to lower levels of government; empower frontline managers. Accountability: emphasis on outputs/outcomes rather than process & structure. Most extreme adoption of npm - revolution in public administration.

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