POLS 2250 Lecture Notes - Lecture 7: Reduced Cost, Naming Rights, Totton And Eling

• School: University of Guelph
• Department: Political Science
• Course: POLS 2250
• Professor: Tim Mau

Document Summary

A creative and dynamic process of public sector restructuring that improves the delivery of services to clients by sharing governance functions with individuals, community group and other entities. Ties in with the recent shift in governance. Rooted in npm -- steer rather than row, need for innovation, ex. , and superior service delivery. New skill set for public servants required. Many variants, but all possess common characteristics: Can occur within government or in partnership with private and voluntary sector. Better departmental cooperation -- government departments coordinating efforts; Many issues today are twofold and require the assistance of multiple departments anyways. Co-location -- multiple of ces located in same building or suite ; Single window -- seamless integration of service delivery across departments and levels of government (e. g. service canada). Use of new technologies -- computer and information technology (e. g. internet presence; e- ling; kiosks); User pays a portion of the cost; new revenues/alters demand.