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Lecture 2

GMGT 2070 Lecture Notes - Lecture 2: Nonverbal Communication, Cuban Missile Crisis, Groupthink

15 pages35 viewsFall 2016

Department
General Management
Course Code
GMGT 2070
Professor
Raymond T.Lee
Lecture
2

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GMGT2070 Notes Post Midterm
24-10-2016
Groups and Teams
Definition of Group:
- 2 or more members interacting with each other (group)
- Towards a common goal or a common set of goals
o There is a deliberate purpose for the group/team
Stages of Group Development
- Five Stage Model
o Forming Figure out mission/purpose and their goals
Individual: Where do I fit in?
Group: Why are we here?
o Storming The realization that there might be conflict between members over roles,
purpose, etc.
Idiidual: What’s  ole hee?
Group: Who is in charge and who does what?
o Norming A meeting of minds; setting ground rules, norms and expectations
Individual: What do the others expect of me?
Group: Can we agree on roles and work as a team?
o Performing The pinnacle of the team, what they formed to do.
Individual: How do I best perform?
Group: Can we do the job properly?
o Adjourning Determine that its purpose is served and they can now disband
Idiidual: What’s et?
Group: Can we help members transition out?
- Punctuated Equilibrium Model
Structural Determinants
- Size: How many in the group?
o Thee is a agi ue →  +/- 2)
- Type of Tasks
o Coordinating and implementation tasks are more effectively done by small groups
o Information gathering tasks are more effectively done by large diverse groups
o Idea generating tasks are more effectively done by large diverse groups
- Diversity in Group Membership:
Advantages:
- Multiple Perspectives
- Greater Openness to New Ideas
- Multiple Interpretations
- Increased Flexibility
- Increased Creativity
- Increased Problem Solving Skills
Disadvantages:
- Ambiguity
- Complexity
- Confusion
- Miscommunication
- Difficulty in reaching single agreement
- Difficulty in agreeing on specific action
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Group Cohesiveness Glue that binds members and motivates them to work together
- Determinants of Cohesiveness:
o Tie “pet Togethe → Moe tie, oe ohesie
o “eeit of Iitiatio → Moe diffiult to joi, the lose the feel he the get i
o Group size → “alle goup, oe ohesie
o External Threats → Help to uild ohesieess gies sese of pupose)
o Previous Successes → “ees as feedak ad failitates ohesieess
- Caveat → Ipat o Pefoae
o Cohesiveness is good, provided that what you have has a high performance expectation
o High Cohesiveness is negative when there are low performance expectations
Teams
- Difference Between Team and Group
o High Cohesiveness = High performance Expectations = High Productivity
- Characteristics of an Effective Team
o Clear purpose
o Informality
o Participation
o Listening
o Civilized Disagreement
o Consensus Decisions
o Open Communication
o Clear rules and work
assignments
o Shared Leadership
o External Relations
o Style Diversity
o Self-Assessment
- Roles That Build and Maintain a Team (Soft Skill Roles)
o Harmonizing
o Compromising
o Gatekeeping
o Encouraging
- Roles That Build Task Accomplishment
o Initiating
o Seeking Information and Opinions
o Providing Information and Opinions
o Clarifying
o Elaborating
o Summarizing
o Consensus Testing
- Four Types of Teams: Txt presents as mutually exclusive but teams can be more than one
o Problem-Solving
o Self-Managed
o Cross-Functional
o Virtual
- How a Typical Quality Circle Operates
o Problem Idetifiatio → Pole “eletio → Pole Reie → “olutios
o Deisio ← “olutios Reieed ← Reoeded
In UMLearn: Rescue of 33 Chilean Miners Case
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- Illustration of Group Development
- Illustration of role specifications to facilitate team effectiveness
Fo Wedesday → Chapte : Couiatios ad Topis: Chiese Busiess Etiuette
26-10-2016
Fo Moday → 2 Mii Cases fo goup Assiget
Communications The ties that id
- Communications Process
o Terms
Message: What is communicated
Encoding: Converting message to symbolic form, by the sender
Channel: The medium through which the message travels (method)
Deodig: Retaslatig a sede’s essage
Noise: Any source of interference that makes it more challenging for the
receiver to comprehend the message
o Various Channels of Communication and Channel Richness
Types of Channels:
Face to Face
Telephone
Computer
Memos, Letters
Flyers, Bulletins, and General Reports
Richness of channels: Amount of information you can get through the method
Most rich: Face to face
Least rich: flyers, general reports, etc.
Use more rich channels when your information is non-routine or ambiguos
o Verbal and non-verbal communication
- Formal & Informal Channels of Communication
o 3 Common Networks of Communication
o Advantages/Disadvantages of each of the 3 networks
All-Channel: An unrestricted network, no restriction on who can send and
receive information
Fast Speed
Moderate Accuracy due to traffic (overflow of information), bigger team
means more noise
No leader, everyone ahs equal share of information
High member satisfaction
Wheel: Opposite of All-Channel, highly restricted, one person decides where
information will be received and sent (control info flow)
Fast Speed
High Accuracy
High Eegee of a Leade ude o hu
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