PERS 1300 Lecture Notes - Lecture 21: Competitive Advantage, Urban Planning
19 Sep 2018
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Document Summary
Industry image: unskilled labour, poor training practices, poor attitude/self-image, high turnover, shrinking labour pool, demand for qualified workers, poorly trained managers, language barriers, lack of recognition for institutional training. Tourism education councils (tecs) established in each province/territory: cthrc, with human resources and social development canada, provides leadership and support for tecs. Occupational standards: documents outlining the skills, knowledge and attitudes (skas) that an individual must demonstrate to be deemed competent in a given occupation. Ethics and the host: ethics: a system or code of morals of a particular person, religion, culture, group or profession. 2: code of ethics: putting into words, beliefs on how how a business should operate and on the proper treatment of guests, business code of ethic should be displayed and understood and followed by all employees. Refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines". Benefits for employer: competitive advantage, meet customer expectations.
