COMM 211 Lecture Notes - Lecture 15: Best Alternative To A Negotiated Agreement, Contact Hypothesis
Document Summary
A process in which one party perceives that his or her interests are being opposed or negatively affected by another. Organizations are most effective when employees experience some level of conflict, but become less effective with high levels of conflict. Constructive conflict- a type of conflict in which people focus their discussion on the issue while maintaining respect for people having other points of view. Relationship conflict- people focus on the characteristics of other individuals rather than on the issues as the source of conflict. Opportunities to communicate and understand each other. Reduce interdependence: dividing shared resources, combine tasks, use buffers. Clarify rules and procedures: clarify resource distribution, change interdependence. Improve communication/understanding: employees understand and appreciate each other"s views through communication, relates to contact hypothesis, warning: apply communication/understanding after reducing differentiation. Process where by two or more conflicting parties attempt to resolve their divergent goals by redefining the terms of their interdependence. Bargaining zone: claim value, create value.
