COMM 211 Lecture Notes - Lecture 8: Performance Appraisal, Balanced Scorecard, Organizational Learning
Document Summary
The use of performance data to effective organizational culture, systems and processes, set goals, allocate resources, affective policies and programs and share results. Performance appraisal the process by which organizations evaluate employee job performance. This is a critical aspect of a company"s strategy which, if not met, may result in lower customer satisfaction and other less desirable organizational results. These are achievable and realistic targets to which actual outcomes can be compared. Here we talk about measuring the process of achieving preset goals, including the efficiency of transforming resources into goods and services, their quality, client satisfaction, quality of decision making, and efficiency and effectiveness of management contributions. Assessments of the quantity and quality of work produced. Organizations try to achieve the following: transform organizational objectives to define success, provide instruments, predictive system using measures of quality, cost, speed, customer service and employee satisfaction, shift to a forward-looking strategic partnership between management and employees.
