AFM280 Lecture Notes - Lecture 2: People Skills, Manulife, Employee Retention
25 Aug 2018
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People think there is a lack of need to develop people skills. Lynn wilson director of learning auditor for 8 years math program. People skills impact growth, opportunities and enjoyment at work. Learn teamworking skills and class and then apply it in real life to receive feedback. Anonymous feedback, focus on positive to leverage strengths, don"t get defensive about negative feedback, feedback is a gift. Ob is tied to improve profitability and employee retention. Emotional wake (how people feel after you talked to them). Appr oach things with a grateful and optimistic perspective. Learned people skills by trial and error on the job, listened to feedback. Put yourself in the shoes of people within an actual organization (managers, leaders, employees) Don"t have people skills = limited career. People skills see things coming around the corner, enjoy work environment. Need to be receptive of feedback and adapt. Tailor approach to biases (educational, regional, career backgrounds)
