BET100 Lecture Notes - Lecture 5: Institute Of Historical Research
5 Jun 2018
School
Course
Professor
Module 5: Experiences and Mistakes
Work Place experience
Repeated Failures
constantly failing to perform its function and requires fixing or replacement.
Ask why no one is apparently dealing with these instances of repeated failure.
High or Rapidly Rising Cost
Notice what cost containment measures are being taken to control or reduce it.
Ask what else has been done, or why more is not being done.
Customer Problems
Look for the problems your employer’s customers have with what they are buying.
Ask the customers if you have, or can get, access to them.
Ask everyone at work about what they know or think they know about the customers.
Efficiency
Look for efficiency opportunities. But take this step only after you have done all of the above.
Strategic
Look for problems of strategic importance, meaning that they are responsible for a cascade of
secondary problems. Solve them
LISTEN CAREFULLY
there is still a lot you do not know
Shared workplace experience
Challenges to Problem Identification
Warning!
并不是你一发现问题就急着解决它
you are identifying many problems, and ranking them by their degree of urgency and interest to
you. Then, and then only, do you select a problem and start your search for a solution.
Passion
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Repeated failures constantly failing to perform its function and requires fixing or replacement. Ask why no one is apparently dealing with these instances of repeated failure. Notice what cost containment measures are being taken to control or reduce it. Look for the problems your employer"s customers have with what they are buying. Ask the customers if you have, or can get, access to them. Ask everyone at work about what they know or think they know about the customers. But take this step only after you have done all of the above. Look for problems of strategic importance, meaning that they are responsible for a cascade of secondary problems. Listen carefully there is still a lot you do not know. Warning! you are identifying many problems, and ranking them by their degree of urgency and interest to you. Then, and then only, do you select a problem and start your search for a solution.
