MSCI211 Lecture Notes - Lecture 1: Hawthorne Effect, Job Satisfaction, Cybernetics

• School: University of Waterloo
• Department: Management Sciences
• Course: MSCI211
• Professor: Frank Safayeni

Document Summary

Sept 19th, oct 3rd, oct 17th, oct 31st, nov 4th, nov 14th. **lecture slides are not meant to be used as notes** We are always in organizations defined by 2 common approaches: based on categorization: Categorization is a vague concept, not a definition. Categorization may be based on superficial properties. Organizations in diff categories may operate based on similar principles. What does it mean to be high-tech: based on a common goal: Goals may not unclearly stated, ex what is the goal of uw. Official goal may not be the final target actual goal, ex cops give out tickets cause they have to reach their quota not to help society. Goal optimization may sub-optimize performance, ex when a new product is supposed to be marketed, however they need to max charges. Focus of attention of a given approach, eg. social interaction.