MSCI211 Lecture Notes - Lecture 6: Communication Apprehension, Organizational Communication, The Negotiation

• School: University of Waterloo
• Department: Management Sciences
• Course: MSCI211
• Professor: Shahed Alam

Document Summary

Module 6 group: communication, conflict, and negotiation. Communication must include both the transfer and the understanding of meaning. Communication that flows from one level of a group or organization to a lower level is downward communication. Upward communication flows to a higher level in the group or organization. Lateral communication: when communication takes place among members of the same work group, members of work groups at the same level. Interpersonal communication: oral communication, written communication, nonverbal communication. Organizational communication: formal small-group networks, the grapevine: the informal communication network in a group or organization, electronic communications. Barriers to effective communication: filtering, selective perception. Information overload: emotions, language, silence, communication apprehension, lying. Traditional view of conflict: the early approach to conflict assumed all conflict was bad and to be avoided. Conflict was viewed negatively and discussed with such terms as violence, destruction, and irrationality to reinforce its negative connotation.