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Lecture 6

MSCI211 Lecture Notes - Lecture 6: Communication Apprehension, Organizational Communication, The Negotiation


Department
Management Sciences
Course Code
MSCI211
Professor
Shahed Alam
Lecture
6

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Module 6 Group: Communication, Conflict, and Negotiation
Communication must include both the transfer and the understanding of meaning.
Communication that flows from one level of a group or organization to a lower level
is downward communication.
Upward communication flows to a higher level in the group or organization.
Lateral communication: when communication takes place among members of the
same work group, members of work groups at the same level.
Interpersonal Communication
Oral Communication
Written Communication
Nonverbal Communication
Organizational Communication
Formal Small-Group Networks
The Grapevine: The informal communication network in a group or organization
Electronic Communications
Barriers to Effective Communication
Filtering
Selective Perception
Information Overload
Emotions
Language
Silence
Communication Apprehension
Lying
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