Lecture 6 – Managing Change
What is Organizational Change?
Refers to organization – wide hinge, not smaller change like adding a new person or modifying a
Ex. A change in mission, restructuring operations, new technologies, mergers, major
Requires a fundamental and radical reorientation in the way an organization operates.
What Provokes Organizational Change?
Change should not be done for the sake of change – it’s a strategy to accomplish some overall
Usually provoked by some major outside driving force.
Typically, organizations must undertake organization wide change in order to evolve to a
different level in their life cycle.
Types of Change
Organizations are inertial (resistant to change) and change is infrequent. Discontinuous, and
Emphasizes short-run adaption
Analytic Frame work:
Change is an occasional interruption
Tends to be dramatic and driven externally
Seen as a failure of the organization to adapt its structure to changing environment
Response to Episodic change
1. Unfreeze: Understanding why change is necessary, preparing, and moving away from the
2. Transition: Inner movement or journey we make towards change; training, coaching and
expecting mistakes are part of the process
3. Refreeze: Establish stability once change occurs; create supportive social norms.
Organizations are emergent an