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Lecture 14

Lecture 14 - Communication & Conflict.docx

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Recreation and Leisure Studies
REC 101
Katie Misner

Lecture 14 – Communication & Conflict Communication The process by which messages of meaning are shared by sender and receivers. Communication includes any form of human expression, written, verbal, or body language. Why do people engage in interpersonal communication?  To Learn  To Relate  To Persuade  To Play  To Help Interpersonal communication significantly impacts organizational communication. Informal Network in Organizations - Lateral communication - Multidirectional communication - Grapevine - Informal social networks (groups outside of formal structure) Formal Structure in Organizations - Span of Control - Authority & decision-making - Coordination - Division of labour Culture of Organizations - Shared meetings - Predominant beliefs and values - Goals and activities - Vocabulary, stories, and metaphors - Norms of behaviour - Customs, rites, and rituals Public Relations Public relations are the strategic management of relationships between an organizations and its diverse public, though the use of communication, to achieve mutual understanding, realize organizational goals and serve the public interest. Managing Communications Public Relations - Applying the Public relations function to the business of sport - “Reputat
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