Class Notes (835,339)
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REC 101 (45)
Lecture 12

Lecture #12 - Volunteer Management & Co-production Typed Filled in notes for lecture 12 - unit 2- Volunteer Management & Co-production - The prof gives lecture notes with blanks which needs to be filled during the lecture, I have provided a filled in lect

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Recreation and Leisure Studies
REC 101
Troy Glover

Volunteer Management & Co-production REC 101 October 20, 2010 Note: 80/20 A small amount of people are doing a lot of volunteering , also youth, university degrees, households over 100,000 and who attended religious services weekly Also people with low income and old people The Top Three Reasons for Volunteering 1. To make a contribution to the community o ( altruism or collective identity ) 2. To use one’s skills and experiences o ( exchange theory or selective incentive ) 3. Being affected by the cause supported by the organization o ( collective identity or selective incentive or exchange theory ) Organizational Arrangements for Managing Volunteer Programs 1. Ad-hoc vs. On-going  Short term specific programs  Long term aspect of organizational structure 2. Centralized vs. De-centralized  Paid staff assist to the development/ design of volunteer roles  Individual sub-units take responsibility for their own volunteers 3. Staffing of organization from employee or volunteer  Paid employees responsible for staffing shows commitment to volunteers  Volunteers responsible for staffing effort becomes self-managing Retention: Focus on Positive experience  Orientation: ( been lacked by volunteers ) o Provide a better understanding of the organization  People usually are confused and don’t understand how the organization works  Training o Ensure they have the skills to do the job, which increases job satisfaction  Creates anxiety if they aren’t given appropriate training  Supervision o Essential to ensure quality performance, conduct an exit interview  Hard to fire volunteer, so it’s challenging to be a supervisor  Evaluation o Determine if the needs of the volunteer & organization were met  What were the experiences of the volunteer, maybe they need to know how they contributed to the organization Basic Model of Service Delivery Arrangement ------> Production -------> Consumption Coordinating the service Supplying the service Participation, customers, users, prevision clients Making sure it is happening Doesn’t have to be the same as the one that arranges it Note: - could be different organization providing the different services - Service deliver focuses on arrangement & production - In Canada, usually government arranges it and the not-for-profit produces it Co-production • A “working partnership” between an agency and a grassroots association to develop, operate, and maintain a service - E.g : minor sports leagues, yes public sector government arranges the leagues , but it is run by not-for-profit organization Definition of a Grassroots Assoc
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