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Lecture 5

Lecture #5 - Managing Change in the Commercial Sector Typed Filled in notes for lecture 5 - unit 1 Managing Change in the Commercial Sector - The prof gives lecture notes with blanks which needs to be filled during the lecture, I have provided a filled

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University of Waterloo
Recreation and Leisure Studies
REC 101
Troy Glover

Managing Change in the Commercial Sector REC 101 September 29, 2010 What is Organizational Change? • Refers to organization-wide change, not smaller changes like adding a new person or modifying a program o E.g a change in mission, restructuring operations, new technologies, merges, major collaborations, “rightsizing” = make the org more efficient • Requires a fundamental and radical reorientation in the way an organization operates What Provokes Organizational Change? • Change should not be done for the sake of change -- it's a strategy to accomplish some overall goal • Usually provoked by some major outside driving force o E.g: substantial cuts in funding, address major new markets/clients, response to new social trends • Typically, organizations must undertake organization-wide change to evolve to a different level in their life cycle o E.g: going from a highly reactive, entrepreneurial organization to more stable & planned development Types of Change • Episodic • Continuous Episodic Change (out dated) • Organizations are inertial and change is infrequent, discontinuous, and intentional • Emphasizes short-run adaptation Analytic Framework • Change is an occasional interruption • Tends to be dramatic and driven externally • Seen as a failure of the organization to adapt its structure to changing environment Response to Episodic Change (highly reactive model)  Unfreeze: expectations disconfirmed, learning anxiety  Transition: cognitive restructuring, semantic redefinition, conceptual enlargement, new standards of
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