SPCOM204 Lecture Notes - Lecture 11: Abilene Paradox, Contact Hypothesis, Group Polarization

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Symbolic convergence - shape identity through shared metaphors/stories. Social identity theory - create identities via comparisons with others. Value some identities more than others (salience) Look for positive distinctiveness "our group is better" The contact hypothesis - people tend to dismantle stereotypes when they come in contact with each other and work towards a shared goal. Group think - when a highly cohesive group tends to value agreement (and sometimes manufacture agreement) instead of diversity of thought or risk of conflict. The abilene paradox - we think we agree but we don"t. Going along with the group when in reality no one agrees with the decision. The risky shift (group polarization) - groups that are cohesive tend to polarize/go to extremes. Devil"s advocate - valuable role in vetting bad ideas. Simple conflict - conflict about the issue at hand. Pseudo conflict - thinking there is a conflict when there isn"t one miscommunication solved through clarification.

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