Ch. 9 Vocab terminology

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Department
Speech Communication
Course
SPCOM 100
Professor
Shannon Hartling
Semester
Spring

Description
Aggressiveness: a verbal attack that demeans another person’s self­concept and inflicts  psychological pain. Ambiguous response: a response with more than one meaning, leaving the other person unsure  of the responder’s position. Argumentativeness: presenting and defending positions on issues while attacking positions  taken by others. Certainty: absolute belief that one’s position is correct and the ideas of others are not worth  considering. Likely to arouse defensiveness, according to Gibb. Communication climate: the emotional tone of a relationship between two or more individuals. Complaining: a disagreeing message that directly or indirectly communicates dissatisfaction  with another person. Confirming message: a message that expresses caring or respect for another person. Controlling communication: according to Gibb, messages that attempt to impose some sort of  outcome on another person, resulting in a defensive response. Defensiveness: the attempt to protect a presenting image that a person believes is being attacked. Description: messages that describe a speaker’s position without evaluating others. Disagreeing message: message that essentially tells to another person, “you are wrong”;  includes argumentativeness, complaining, and aggressiveness. Disconfirming message: message that expresses a lack of caring or respect for another person. Empathy: the ability to project oneself into another person’s point of view in an attempt to  experience his or her thoughts and feelings. Equality: a type of supportive communication described by Gibb which suggests that the sender  regards the receiver with respect. Evaluation: message in which a sender judges a receiver in some way, usually resulting in a  defensive response. Face: the image an individual wants to project to the w
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