COMM 100 Lecture Notes - Elton Mayo, Hawthorne Effect, Scientific Management
Document Summary
Intrinsic reward: the good feeling you have when you have done a job well. Extrinsic reward: something given to you by someone else as recognition for good work. Scientific management: studying workers to find the most efficient ways of doing things and then teaching people those techniques. The key to leadership success is: motivating others to do their best. Motivating the right people to join and remain in the company is a major function of management. Intrinsic reward: personal satisfaction of a job well done. Extrinsic: outside recognition of a job well done. Increase productivity by studying the most efficient ways of doing things and then teaching workers these methods. scientific management :viewed people as machines that needed to be properly programmed. Three elements of his approach were: time, methods, and rules of work. Time-motion studies break down the tasks needed to do a job and measure the time needed to do each task.
