Selection: already have the qualified people now you pick between them, process of choosing among applicants to find best candidate for position, key criteria, knowledge, skills, abilities (ksa"s, personality factors (i. e. people skills/soft skills ) Often key determinant of success/failure in position once hired. Key considerations: key considerations for personal factors . Key: use assessment here to predict behavior: motivation. Assess effort applicant likely to apply to position. We find people who like other people, they enjoy serving, they appreciate the kind of environment that fairmont offers. thomas storey, president of fairmont hotels. Selection process: typical steps: preliminary contact and initial applicant screening, selection testing, selection interview, background investigation/reference checking, supervisory interview/realistic job preview, hiring decision, candidate notification, evaluation of selection process. Survey of 201 hr executives, participants asked which selection methods produce best employees. Measures of skills and abilities: work samples, many variants depending on nature of the job.