COMM 292 Lecture : Chapter 6.doc

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Teams vs. groups group = 2 or more ppl w/ a common relationship team = small # of ppl who work closely together toward a common objective & are accountable to one another. Individuals & the team as a whole share accountability for team"s work. Team works on problem-solving continuously, not just @ scheduled meeting times. Team"s measure of effectiveness is team"s outcomes & goals, not individual"s. Teams (process- improvement team) group of 5~12 employees from same department who meet for a few hrs/week to discuss ways of improving quality, efficiency, work environment i. e. planning teams, task forces, committees organized to get tasks done. Members share ideas, offer suggestions on how to improve work processes/methods rarely given authority to implement their suggestions. No significant impact on job satisfaction, organizational commitment, absenteeism/turnover. Skunkwork = cross-functional team that develop spontaneously to create new products or work on complex problems usually found in high-tech sector, sheltered from other org. members.

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