COMM 100 Lecture Notes - Morale, Flat Organization, Departmentalization
Document Summary
Unity of command: each worker is to report to one, and only one, boss. Hierarchy of authority: all workers should know to whom they should report. Division of labor: functions are to be divided into areas of specialization. Subordination of individual interest: workers are to think of themselves as a coordinated team. Authority: managers have the right to give orders and the power to enforce obedience. Degree of centralization: the amount of decision-making power vested in top management should vary by circumstances. Communication channels: all workers should be able to reach others in the firm quickly and easily. Order: materials and people should be placed and maintained in the proper location. Equity: a manager should treat employees and peers with respect and justice. Esprit de corps: a spirit of pride and loyalty should be created among people in the firm. Written rules, decision guidelines, and detailed records.
