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1- What is Organizational Behaviour_.pdf

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University of British Columbia
COMM 292
Kejia Zhu

P ART 1: U NDERSTANDING THE W ORKPLACE Chapter 1: What Is Organizational Behavior? ▍DEFINING OB organizational behaviour = field of study that investigates impact of individuals, groups, and structure on behaviour (what ppl do, attitudes, how they perform ) within organizations - often applied to absenteeism, turnover, productivity, job satisfaction, motivation - is for everyone (e.g. roles of managers & employees becoming blurred b/c managers increasingly asking employees to make decisions, not simply follow orders); applies equally well to all situations where you interact w/ others organization = consciously coordinated social unit, compose of group of ppl, that functions on a relatively continuous basis to achieve a common goal/set of goals e.g. church, school, hospital, retail store - non-profit / for-profit - businesses employ < 10 ppl -- 75% of Can markplace ▍ TODAY’S CHALLENGES IN CANADIAN WORKPLACE Organization: individual level + group level + organization systems level Challenges @ Individual Level (that i nfluence behaviour) Individual Personality characteristics, perception, values, attitudes e.g. ICR’s employees had drug dependencies that affected their Differences productivity Satisfied employees more productive than dissatisfied emp loyees; negatively Job Satisfaction related to absenteeism, turnover (very costly) Rewards to motivate employees (who do not feel they get fair rewards for their Motivation work) = giving employees more responsibility for what they do managers being asked to share more of their power & empowering employees, Empowerment who are learning how to make appropriate decisions e.g. self-managed teams: employees operate w/o managers (1990s) Behaving Ethically - In a world characterized by cutbacks, expectations of inc. worker productivity & tough competition in market, employees feel pressured to (ethics = study of moral values or cut corners, break rules, engage in questionable practices - Organizations that encourage ethical climate in the face of financial, other principles that guide our beaviour) pressures → often do the right thing P ART 1: U NDERSTANDING THE W ORKPLACE Challenges @ Group Level ppl’s behaviour in group → different from when they ’re alone Success in any job involves: - good interpersonal (“people”) skills Working w/ - positive attitudes & behaviours Others - ability to take responsibility for one ’s actions = mix of ppl in organizations in terms of gender, race, ethnicity, disability, sexual orientation, age, demographic characteristics (education,socio-economic status) e.g. in Can, mix of generations: Elders, Baby Boomers, Generation Xers, Net Generation - can inc. creativity and innovation in organizations if positively managed Workforce Diversity (if not, higher chance of turnover, miscommunication conflicts) - organizations becoming heterogen eous → different values, expectations - recognize that employees don’t set aside their cultural values & lifestyle preferences when they go to work → need to be able to adapt to many diff. ppl → accommodate diverse groups by addressing their diff. life/ wo rk styles Challenges @ Organizational Level ppl’s behaviour in group → different from when they ’re alone = performance measure including effectiveness ( achievement of goals) & efficiency (ratio of effective work output to the input required to produce the work) Productivity - organization is productive if it achieves goals by transferring inputs(employee labour, materials used) to outputs(finished goods, services) at lowest cost - how to engage employees effectively so that they’re committed Organizational citizenship behaviour (OCB) = discretionary behaviour that’s not part of an employee ’s formal job requirements, but still promotes effective Developing functioning of the organization Effective - employees go beyond their usual job duties, p rovide performance that’s Employees
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