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Lecture

Chapter 9 - Conflict and Negotiation.docx

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Department
Commerce
Course
COMM 292
Professor
All Professors
Semester
Fall

Description
Chp 9 Conflict and NegotiationConflict DefinedConflictA process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about Functional ConflictConflict that supports the goals of the group and improves its performance o Cognitive ConflictConflict that is taskoriented and related to differences in perspectives and judgements Dysfunctional ConflictConflict that hinders group performance o Affective ConflictConflict that is emotional and aimed at a person rather than an issue Sources of Conflict Three general categories 1 CommunicationThe potential for conflict increases when too littlemuch communication takes place y Channel chosen for communicating influence and stimulate opposition y2 StructureStruc
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