COMM 292 Lecture Notes - Lecture 6: Organizational Culture, Social Network, Formal System
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COMM 292 Full Course Notes
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Document Summary
Communication channels: medium through which a message travels (a channel) Unaddressed documents written, addressed documents 2- way radio telephone. Face to face is most rich because there is the body language and you get an. Employee communications is critical to effective employment relationship. Access to information is necessary for making good decisions. Information overload: state of having more information than one can process, can be distracting, information tend to be selected out, ignored, passed over or forgotten leads to loss of information and less effective communication. Message can be distorted by adding personal interpretation. Filters ideas/ concerns are modified as they get transmitted upwards. Social network of informal communication through which messages flow throughout organization. Need to be aware can cause serious damage. Most companies recognize the importance of effective communication but they do not do it because: Include only relevant material: completeness, conciseness, consideration, concreteness, clarity, courtesy. Increased use of email rather than face to face communication.
