COMM 410 Lecture Notes - Lecture 2: Process Flow Diagram, Unit Load, Operations Management
Document Summary
Operations: delivering value by the proper execution of strategic. Three points of execution: execution is a discipline and integral to strategy, execution is the major job of the business leader, execution must be a core element of an organization"s culture. Operations management: is the management (design and improvement) of the transportation processes that create value. Process utilization: capacity used/total capacity, defect rate. Quality: service level (e. g. percentage of flow units that spend more than x amount of time within the process) Operations management involves both tactical and strategic issues frontier: tactical issues: ensuring that the firm is on the operations, strategic issues: choosing the correct position on the, operations innovation: moving the operations frontier operations frontier. Processes can be badly designed: e. g. do not fit the purpose, e. g. mismatch between supply and demand. Ideally the process should be designed and managed to efficiently meet the demands placed on it.
