FMST 210 Lecture 15: fmst 238
Document Summary
Dialogue, whether commercial, personal, or professional, implies a two-way process, a genuine interaction, reaching out. The objectives are to express concern for the other person and/or their views to be supportive or empathetic. A monologue is the opposite of a dialogue. In a monologue one person speaks and the other listens. Pace refers to the speed at which you speak or communicate. Interference is anything that distorts or interrupts messages. The channel is the method by which communication travels from source or sender to receiver. Internal noise occurs i(cid:374) the se(cid:374)der"s a(cid:374)d re(cid:272)ei(cid:448)er"s (cid:373)i(cid:374)ds. The(cid:455) (cid:373)a(cid:455) (cid:271)e thi(cid:374)ki(cid:374)g a(cid:271)out something else during the communication their minds are not on the conversation taking place. critical listening, in which the listener evaluates or challenges what is heard. Reflective listening or empathetic listening involves listening for feelings. As a reflective liste(cid:374)er the liste(cid:374)er"s jo(cid:271) is to set aside her or his o(cid:449)(cid:374) feeli(cid:374)gs a(cid:374)d e(cid:374)ter i(cid:374)to the feeli(cid:374)gs of the person talking.
