Chapter 10: Producing World-Class Goods And Services
October 18 2011
Management of the Enterprise Lecture
Research and Development
- Work directed toward the innovation, introduction, and improvement of products and
- Through the adoption of newer, more advanced technologies and practices, industries can:
o Increase their production capabilities
o Improve their productivity
o And expand their lines of new goods and services.
Canada’s Evolving Manufacturing and Service Base
The manufacturing sector employs slightly over 7% of canada’s working population
Is important in employing Canadians
Production the creation of goods and services using the factors of production: land, labour, capital,
entrepreneurship, and knowledge.
Has historically been associated with manufacturing, but the nature of business has changed
Production Management the term to describe all the activities that managers do to help their firms
To reflect the change in importance from manufacturing to services.
Operations Management specialized area in management that converts or transforms resources
(including human resources) into goods and services.
Planning involves many of the same issues in both the service and manufacturing sect