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Chapter 10.docx

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BUSI 1600U
Shaprio, Morden

Chapter 10: Producing World-Class Goods And Services th October 18 2011 Management of the Enterprise Lecture Research and Development - Work directed toward the innovation, introduction, and improvement of products and processes. - Through the adoption of newer, more advanced technologies and practices, industries can: o Increase their production capabilities o Improve their productivity o And expand their lines of new goods and services. Canada’s Evolving Manufacturing and Service Base  The manufacturing sector employs slightly over 7% of canada’s working population  Is important in employing Canadians  Production  the creation of goods and services using the factors of production: land, labour, capital, entrepreneurship, and knowledge.  Has historically been associated with manufacturing, but the nature of business has changed significantly. Production Management  the term to describe all the activities that managers do to help their firms create goods.  To reflect the change in importance from manufacturing to services. Operations Management  specialized area in management that converts or transforms resources (including human resources) into goods and services. Planning involves many of the same issues in both the service and manufacturing sect
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