ADM 1100 Lecture Notes - Lecture 3: Deepwater Horizon Oil Spill, Bloomberg Businessweek, Crisis Management

• School: University of Ottawa
• Department: Administration
• Course: ADM 1100
• Professor: Joseph Audi

Document Summary

Who are the stakeholders: the people who died and got injured, the customers, the employees, the government (the government org responsible for cleanup, the media, environmental ngos, shareholders, animals, surfers, customers who buy oil from bp. Stakeholders who were affected by the spill from the pp presentation: suppliers, coastal communities, wildlife. Placing stakeholders into groups: the animals: dependent stakeholder (urgency and legitimacy, the government has all 3 stakeholder typologies: power, legitimacy, and urgency, customers: discretionary stakeholder. Social capital: any aspect of corporation"s organizational arrangement that creates value and facilitates the actions of stakeholders within and external to corporation. What are the benefits to the firm of creating social capital: creating social capital among internal stakeholders that will encourage them to work hard and create productivity. A crisis is different than crisis management. A crisis: a turning point, a crucial time, and a situation that has reached a critical point.