ADM 2336 Lecture 2: ADM2336 - Chapter 2

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Jeanie Warnock

Document Summary

Employees behaviours that contributes either positively or negatively to the accomplishment of organizational goals: in the control of the employees, relevant to the organizational goal accomplishment. Employees behaviours that are directly involved in the transformation of organizational resources into the goods and services that the organization produces. Routine task performance: well-known or habitual responses by employees to predictable task demands, task demands that are routine and predictable. Adaptable task performance: thoughtful responses by an employee to unique or unusual task demands, task demands that are novel and unpredictable. Creative task performance: ideals or physical outcomes that are both novel and useful, not likely to be useful. Voluntary employee activities that may or may not be rewarded but that contributes to the organization by improving the overall quality of the setting in which work takes place: doing more than the job description. Interpersonal citizenship behaviour: going beyond normal job expectations to assist, support, and develop co-worker & colleagues, helping.