ADM 2336 Lecture Notes - Videotelephony, Social Network, Decision-Making
30 May 2018
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Chapter 10: Communication
● Communication: process by which information and meaning is transferred from a sender
to a receiver
● communicating helpful information to a struggling teammate may be viewed as a form of
interpersonal citizenship behaviour
What does it mean to be a “good communicator”?
● Face to face communication
○ The exchange of information and meaning when one or more individuals are
physically present, and where communication occurs without the aid of any
mediating technology
○ Email and other forms of mediated communication are reducing the frequency
face to face communication in work settings
○ Two forms of communication that characterize face-to-face exchanges:
■ Verbal communication: a form of communication in which messages are
sent and received using written and spoken language
● Leaders coordinate activities through oral and written language
● Helps obtain, transfer and store information and knowledge within
the organization
● Written communication example - mission statement, corporate
goals and values (f2f communication can be written or oral)
■ Nonverbal communication: any form of information exchange that doesn’t
involve spoken or written words. Ex. body language
● Computer-mediated communication
○ The exchange of information and meaning using an electronic, digital medium
■ Omnipresent and unavoidable reality in virtually all organizations
○ Web 2.0: describes websites and applications through which users actively
interact, create, collaborate and communicate
○ Email: popular method of exchanging written digital messages from an author to
one or more recipients
■ Level of email used increased and other forms of communication
decreased
find more resources at oneclass.com
find more resources at oneclass.com
○ Videoconferencing: a communication medium that permits real-time, live
interaction and discussion between remote individual or groups via satellite or
internet
■ Cost-efficient and more task-oriented than typical face-to-face interactions
○ Wiki: a highly flexible web 2.0 application that allows people to quickly exchange
verbal information and collaboratively solve problems, learn, manage problems
and create knowledge
○ Social network applications: internal social networks can be leveraged to
increase individual and team performance by providing information that facilitates
how people perform their technical roles
■ Help align HR with strategic goals and support the psychological
environment in which technical activities occur by strengthening
emotional links between people and increase feelings of empowerment
■ Connections by ibm … achievers, linkedin
● The Communication Process: Potential Issues
○ Communicator competence: ability of communicators to encode and interpret
messages
■ How good are you at communicating? Can you say your points clearly
and convey it well?
○ Noise: disturbing or distracting stimuli that block or interfere with the
transmission of the message ex. Environmental events, technical issues
■ “ummm”
■ If 1 or 2 parties isnt willing to put extra effort to send and receive
messages when there is noise, convo wont last long
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Communication: process by which information and meaning is transferred from a sender to a receiver. Communicating helpful information to a struggling teammate may be viewed as a form of interpersonal citizenship behaviour. The exchange of information and meaning when one or more individuals are physically present, and where communication occurs without the aid of any mediating technology. Email and other forms of mediated communication are reducing the frequency face to face communication in work settings. Two forms of communication that characterize face-to-face exchanges: Verbal communication: a form of communication in which messages are sent and received using written and spoken language. Leaders coordinate activities through oral and written language. Helps obtain, transfer and store information and knowledge within the organization. Written communication example - mission statement, corporate goals and values (f2f communication can be written or oral) Nonverbal communication: any form of information exchange that doesn"t involve spoken or written words.
