Interpersonal conflict: the process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. y causes of conflict: ex. What the goals are, and what the output is: process: disagreements on how the work should be done. Conflict dynamics (progression that escalates the conflict) y when conflict begins, a number of events transpire: Now individual are disagreeing in what should be done: the parties conceal information from each other or distort it. Individuals who gain or prominent are the ones that will encourage the conflict: when there is a conflict it tends to escalade. There s a tendency to escalade because the above thing emphasize it. Approaches to managing organizations conflict - exhibit 13. 1 y avoiding: conflict is not dealt with. Low assertiveness, low cooperation: ex: when it"s not worth it, then you can avoid it. When it s not worth it and the issue is trivial.