ADM 2336 Lecture Notes - Lecture 2: Starbucks, Job Performance, Job Analysis
18 Dec 2015
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Document Summary
Employee behaviours that contribute, either positively or negatively, to organizational goal accomplishment. Job performance consist of: task performance (positive) Employee behaviours that are directly involved in the production of: citizen performance, counterproductive behaviour goods and/or services. Response to demand that occur in a normal, routine, or predictable. Responses tot tasks demands that are unpredictable, novel or unusual. Example: starbucks worker dealing with another person burn on hand. Developing ideas or outcomes that are novel and useful. Many organizations identify task performance behaviours by. Steps for job analysis conducting a job analysis. Job analysis: generate list of activities, rating activities by subject matter experts (smes, retain most important activities. You are being promoted to a supervisor at a sports camp. Check out national occupational clarification (noc) for information. Voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which works takes place.
