ADM 2336 Lecture Notes - Lecture 2: Job Performance, Flight Attendant, Boosterism

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Magda Donia

Document Summary

Good job performance is the most important in bc. Behaviour is how you study and prepare for tests. Job performance is, under employee"s control, employee"s behaviour that contributes positively or negatively to organizational goals. What does it mean to be a good performer? . Three categories of job performance (might be on exam!) Task performance (in role: what is in job description) Behaviours that are directly involved in the transformation of resources into the goods or services (core tasks or core organization. ) Tasks listed in a job description in an employment advertisement. Three general categories: routine tasks: well-known responses by employees to predictable task demands. A flight attendant explaining how to insert the seatbelt: adaptive tasks: thoughtful responses by employees to unpredictable task demands. Handling emergencies or crisis situations: creative tasks: ideals or physical outcomes that are both novel and useful. A list of the activities involved in a job is generated.