ADM 2336 Lecture Notes - Lecture 14: Organizational Culture, Safety Culture, Customer Service

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The shared social knowledge within an organizaion regarding the rules, norms, and values that shape the aitudes and behaviours of its employees. Employees learn about most important aspects of culture through other employees. Culture tells employees what the rules, norms, and values are within the organizaion. Organizaional culture shapes and reinforces certain employee aitudes and behaviours by creaing a system of control over employees. Aspects of an organizaions culture that employees and outsiders can easily see or talk about. Arifacts supply the primary means of transmiing an organizaions culture to its workforce. Symbols: the images an organizaion uses, which generally convey messages. Physical structures: the organizaions building and internal oice designs. Language: the jargon, slang, and slogans used within an organizaion. Sories: anecdotes, accounts, legends, and myths passed down from cohort to cohort within and organizaion. Rituals: the daily or weekly planned rouines that occur in an organizaion.

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