ADM 2336 Lecture Notes - Lecture 2: Job Performance, 360-Degree Feedback, Social Network

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Catherine Elliott

Document Summary

Employees can come and go as they please. Employee driven (job performance is evaluated on the basis of whether the required results have been achieved) ex. Set of employee behaviours that contribute either positively or negatively to accomplish organizational goals. Effective job performance completes required behaviours properly. Since businesses are money making systems, many think that whomever generates / exceeds sales goals are considered good performers however, this is not necessarily the case. Behaviours within the control of the employee but puts a boundary on which is relevant or not. 3 broad categories: task performance, citizenship behaviour, counter-productive behaviour. Employee behaviours are directly involved in the transaction of the organizational resources into goods/services that the organization produces. Routine well known or habitual responses by employees to predictable task demands. Adaptive thoughtful responses by an employee to unique or unusual task demands. Creative ideals or physical outcomes that are both novel and unique. How to identify behaviours that represent task performance.