ADM 2336 Lecture Notes - Lecture 5: Role Conflict, Personal Development, Relaxation Technique

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Catherine Elliott

Document Summary

According to statistics canada, nearly 1 in 3 employed canadians report being either quite or extremely stressed. Behaving in a respectful and courteous manner. First acknowledge that incivility is a problem. Then, address the problem head on-face it/own it. Stress is defined as a psychological response to demands where there is something at stake for the individual, and when coping with these demands would tax or exceed the individuals" capacity or resources. Stressors are demands that cause the stress response. Strains are the negative consequences of the stress response. Transactional theory of stress is a theory that explains how stressors are perceived and appraised as well as how people respond to those perceptions and appraisals. When people first encounter stressors, the process of primary appraisal is triggered, which is the evaluation of whether a demand is stressful and if it is, the implications of the stressor in terms of personal goals and well-being.