ADM 2372 Lecture Notes - Lecture 3: Tacit Knowledge, Granularity, Explicit Knowledge

• School: University of Ottawa
• Department: Administration
• Course: ADM 2372
• Professor: Zikun Zhang

Document Summary

For specific business issues, employees must be able to obtain and analyze all relevant data: data comes in different levels, formats, and detail. Granularity: refers to the level of detail: coarse granularity: summarized data, fine granularity: often raw data. Surprising and valuable results from compiling, sorting, and analyzing data of multiple types. Granularities: detail (fine), summary, aggregate (coarse) Timeliness of data depends on the decision that requires it. Real time data and real time information are immediate and up-to-date: permits: Faster cycle times for cash, sales, deliveries, and payments. Uniqueness: is each transaction, entity, and event represented only once in the information. Timeliness: is the information current with respect to business requirements. Actionable information that requires: understanding of the information, ability to make inferences between tidbits of information, be able to apply to information in the appropriate context. Km and kms: codifying employees, partners and customers knowledge, accessing expertise/experts whenever it is neeed.