ADM 2736 Lecture Notes - Lecture 12: Nonverbal Communication, Active Listening, Ethnocentrism
25 Dec 2017
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Need for the person who receives meesage to have the sense that you want to give. Communication has different stages (problems at any of stages) Allows emitter to say what they really want. Most useful fo(cid:396) : share what you want with someone, help employees to maange stress, shows effective leadership. Active listening means that you are interested and motivated to act (paraphrasing, summarizing, asking questions, body language) Formal canals: follows lie of authority established by hierarchical structure (org. chart) Easiest is face-to-face (text lacks many non-verbal cues) Informal canals: network by which rumours circulate, always exists in organization. Information not necessarily exact but useful for managers. Value = capacity that canal effectively transmits information (emotional or complex) Telework (working somewhere that is not your principal office) Difficulties: developing relationships of confidence, difficult to offer complex directions, difficult to give emotional support, e(cid:373)ployees (cid:373)ay feel (cid:862)fo(cid:396)gotte(cid:374)(cid:863)
