CMN 1148 Lecture Notes - Lecture 5: Cocktail Party, Information Overload, Confirmation Bias

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Sherry Ferguson

Document Summary

Steps in the process of listening: selecting, understanding, remembering, responding. Listening affects the development and maintenance of personal relationships. In educational contexts, students benefit from good listening skills. Supportive listening builds trust among health care providers, patients, and clients. Front line workers like waitresses benefit financially from good listening skills. Listening affects productivity in the workplace and profits in the marketplace. Poor listening will cost a corporation with 100,000 employees million each year if each of its employees makes a mistake. Difference between thought rate and speech rate. Taki(cid:374)g a(cid:449)a(cid:455) fro(cid:373) the other perso(cid:374)"s perspecti(cid:448)e (e(cid:448)aluati(cid:374)g, shifti(cid:374)g the focus, Listening from your own perspective advising, and interpreting) We listen selectively, hearing what we expect to hear. Can use information against a person at a later time. Paraphrase the content or feelings in the message. Make an effort to enhance your cognitive complexity. Avoid checking your email or social media accounts during challenging listening situations.