CMN 1148 Lecture 5: Listening
2 Mar 2017
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Document Summary
91% of employees who rated their managers as good listeners said that they were satis ed with their jobs. 58% of managers rated as good listeners have received listening training. 89% of poor listeners had no training. 58% of the highly rated listener group were women (they used more nonverbal cues; eye contact, nodding, turned towards speaker/leaning towards them, etc. ) Hearing is not listening (hearing is the physiological act of processing sound) Cocktail party effect: phenomenon that suggests we pick out and select information that is important to us (in a big crowd, we hear what is important to us) Listening is not easy (we often have things on our mind that interferes with their ability to listen) The speech-thought differential causes us to lose interest in what the speaker is saying. All listeners do not receive the same message (background, expectations, culture)
